Terms and conditions

These terms apply when you use the GoXprex Logistics website and services ("GoXprex", "we", "us"). By creating an account or booking a shipment, you agree to them. If you don't agree, please don't use our services.

• The details you give us must be accurate and kept up to date.
• We may ask you to verify your identity with a valid government-issued ID. Some services aren't available until this is complete.
• You are responsible for keeping your password safe and for activity on your account.
• We may suspend or close an account that breaks these terms or is used for fraud.

• You must describe each package honestly, including its contents, value, weight and size.
• You are responsible for packing items safely and for the sender and recipient details being correct.
• We may inspect, hold or refuse a package where the law requires it or where we have reason to believe these terms have been broken.

You must not send anything illegal, dangerous or restricted, including under the laws of the countries the package travels through. This includes weapons, explosives, illegal drugs, stolen goods and hazardous materials. You are responsible for any costs, delays or penalties caused by sending such items.

• Prices depend on the route, carrier, shipping method and billed weight. Billed weight is the greater of a package's actual weight and its size (length × width × height in cm, divided by 5000).
• Some shipments are priced by our team after you request a quote. You pay once the price has been set.
• If a package turns out to differ from what you declared, we may correct the price before it moves further.
• Duties, taxes and customs charges are not included unless we say so, and you are responsible for them.

You can add money to your GoXprex wallet and use it to pay for our services. Bank deposits are added once we have confirmed the payment. Please tell us promptly if your wallet balance looks wrong.

Where offered, you can insure a package for a fee based on its declared value. The insurance fee is not refundable. Declare the true value, as it affects both the fee and any claim.

Delivery dates are estimates, not guarantees. Delays can happen for reasons outside our control, such as customs checks, weather or carrier problems. Tracking shows the latest updates we have received.

Nothing in these terms limits any rights you have by law that can't be limited. Otherwise, we aren't responsible for indirect losses, or for losses caused by inaccurate declarations, unsafe packing, prohibited items or events outside our control. Contact us as soon as possible if a package is lost or damaged.

Products in our shop are subject to availability. Product prices and details are shown before you pay.

We use your information to provide our services, verify your identity and contact you about your account and shipments. We share it only where needed to deliver those services, such as with carriers, or where the law requires it.

We may update these terms and will show the new date on this page. Using our services after a change means you accept the new terms. These terms are governed by the laws of the Federal Republic of Nigeria.